FAQ

A3: Customer provides personalized indicators → Evaluation and confirmation → Personalized product specification sheet → Demand confirmation → Quotation confirmation → Order generation and confirmation → Payment of 50% advance payment → Arrangement of production, testing and warehousing → Payment of 50% balance → Logistics delivery.

A5: First provide fault screenshots/scenario descriptions, contact the after-sales person in charge, and a troubleshooting plan will be synchronized within 1-2 hours.

A7: Basic faults are closed within 1-2 working days, complex issues within 5-7 working days, with progress synchronized throughout the process.

A9: Basic upgrades during the warranty period are free; customized function adjustments are priced according to requirements with advance quotation confirmation.

A2: Yes.

A4: Clarify quality standards and confirm verification indicators; Provide complete product quality inspection reports with true and traceable data and information.

A6: The warranty period is 2 years, subject to the delivery and acceptance form.

A8: No.

A10: Feedback to the after-sales person in charge, and a dedicated person will take over the case within 24 hours until the issue is properly resolved.